We only accept returns postmarked within 15 days from the purchase date. Use our return label to postmark your first return within 15 days from the purchase date, you can return by using your local post office at your cost.
1. Indicate the reasons
2. We will provide you the Print return label and securely tape it on the outside of your return package
3. Drop off at your nearest post office
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 7-10 days upon receipt of your package. The refund will be issued to your original payment account per your request.